CONTENTS
THE READINESS QUESTION:
ARE WE PREPARED FOR RELATIONSHIPS?
The Lens Principle: Who We Are Determines How We See Others
The Mirror Principle: The First Person We Must Examine Is Ourselves
The Pain Principle: Hurting People Hurt People and Are Easily Hurt by Them
The Hammer Principle: Never Use a Hammer to Swat a Fly off Someone’s Head
The Elevator Principle: We Can Lift People Up or Take People Down in Our Relationships
THE CONNECTION QUESTION:
ARE WE WILLING TO FOCUS ON OTHERS?
The Big Picture Principle: The Entire Population of the World— with One Minor Exception—Is Composed of Others
The Exchange Principle: Instead of Putting Others in Their Place, We Must Put Ourselves in Their Place
The Learning Principle: Each Person We Meet Has the Potential to Teach Us Something
The Charisma Principle: People Are Interested in the Person Who Is Interested in Them
The Number 10 Principle: Believing the Best in People Usually Brings the Best Out of People
The Confrontation Principle: Caring for People Should Precede Confronting People
THE TRUST QUESTION:
CAN WE BUILD MUTUAL TRUST?
The Bedrock Principle: Trust Is the Foundation of Any Relationship
The Situation Principle: Never Let the Situation Mean More Than the Relationship
The Bob Principle: When Bob Has a Problem with Everyone, Bob Is Usually the Problem
The Approachability Principle: Being at Ease with Ourselves Helps Others Be at Ease with Us
The Foxhole Principle: When Preparing for Battle, Dig a Hole Big Enough for a Friend
The Gardening Principle: All Relationships Need Cultivation
The 101 Percent Principle: Find the 1 Percent We Agree on and Give It 100 Percent of Our Effort
The Patience Principle: The Journey with Others Is Slower Than the Journey Alone
The Celebration Principle: The True Test of Relationships Is Not Only How Loyal We Are When Friends Fail, but How Thrilled We Are When They Succeed
The High Road Principle: We Go to a Higher Level When We Treat Others Better Than They Treat Us
THE SYNERGY QUESTION:
CAN WE CREATE A WIN-WIN RELATIONSHIP?
The Boomerang Principle:When We Help Others, We Help Ourselves
The Friendship Principle: All Things Being Equal, People Will Work with People They Like; All Things Not Being Equal, They Still Will
The Partnership Principle: Working Together Increases the Odds of Winning Together
The Satisfaction Principle: In Great Relationships, the Joy of Being Together Is Enough
Final Review of the People Principles for Winning with People
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